About Southern Cross Press
At Southern Cross Press, we pride ourselves on our deep connection to authentic Australian life and our unwavering commitment to quality storytelling. Discover more about what we do and how we bring unique Australian voices to readers across Australia and beyond. We're dedicated to capturing the humour, heritage, hustle, and heart of our land in every book we publish.
Frequently asked questions
We understand you might have a few questions about our books, our process, or what makes Southern Cross Press tick. We've compiled some of the most common inquiries to help you find the answers you're looking for, covering everything from what we publish to how you can get your hands on our unique Australian stories.
What sort of books do you folks publish at Southern Cross Press?
At Southern Cross Press, we publish books that celebrate authentic Australian life — its humour, heritage, hustle, and heart. Our catalogue spans a diverse mix of genres, all united by strong storytelling and a distinctly local voice. 🇦🇺 Australian Sport & Satire: From footy torpedoes to cricket sledging and golf clubhouse banter — our sporting titles blend humour, folklore, and larger-than-life characters.
How can someone get their hands on your books, and what formats are they available in?
You can get your hands on our books directly through our website, or find them at selected independent bookstores across Australia. We offer our stories in a variety of formats to suit your reading preference, including: ebooks, paperbacks, hardcovers, and audiobooks.
Is there anything unique or special about Southern Cross Press?
Yes — Southern Cross Press is proudly different from mainstream publishing houses, and that’s by design. What makes us unique is our focus on authentic Australian storytelling, independent publishing values, and culturally grounded content that reflects real people and real experiences. 🇦🇺 Unmistakably Australian Voice: Every Southern Cross Press title carries a strong local identity — from sporting folklore and rural life to business insight and social satire. Our books are written from lived experience, not imported perspectives. Readers often say our stories feel familiar — like they’re hearing yarns from the pub, the sheds, or the clubhouse.
Shipping & Delivery Questions
When will my order arrive? (Expected delivery dates can be found at checkout)
What are the shipping costs? (Calculated at checkout based on location and weight)
How do I track my order? (A tracking number will be emailed once your order ships)
Do you offer free shipping? (Check our promotions page for current offers)
How long is the handling/processing time? (Typically 1-3 business days before shipment)
Do you ship internationally? (Yes, international shipping details and customs/duties info are available in our shipping policy)
What if my package is lost or damaged? (Please contact us at [[email]] with your order details)
Returns & Refunds Queries
How long does the return process take? (Once we receive your return, it typically takes 5-7 business days to process)
Who pays for return shipping? (Return shipping costs are usually borne by the customer, unless the item is faulty)
Can I return sale items? (Sale items are often final sale, please check specific product details)
What is the deadline for returns? (Returns are accepted within 30 days of purchase)
Is there a restocking fee? (A small restocking fee may apply to certain returns)
Can I return items in-store? (As an online publisher, we do not have a physical store for returns)
What condition do items need to be in? (Items must be in their original, unused condition with all packaging)
Digital Books & Products Information
How do I access my digital book after buying? (A download link will be provided immediately after purchase and sent to your email)
Do I need special software/hardware? (Most ebooks can be read on standard e-readers or devices with appropriate apps)
Can I download this on multiple devices? (Yes, usually on up to 3 personal devices)
Can I print or copy the ebook? (Printing and copying restrictions may apply due to copyright)
Will it always be available to me? (Yes, you typically have lifetime access to your purchased digital books)
Can I read it offline? (Once downloaded, you can read it offline)
Why does the ebook have fewer pages than the print version? (Ebooks use reflowable text, so page counts differ)
What is your refund policy for digital products? (Digital products are generally non-refundable)
General Pre/Post-Purchase Enquiries
How do I use a discount code? (Enter your code at checkout in the designated field)
Why did my payment fail? (Check your card details, or contact your bank. You can also try another payment method)
Can I cancel or change my order? (Contact us immediately at [[email]] or [[phonenumber]] if you need to cancel or change an order; once shipped, changes may not be possible)
Got more questions?
If you haven't found the answer you're looking for, please don't hesitate to reach out. We're always happy to help and provide more information about Southern Cross Press, our books, or anything else you're curious about. Your stories and questions are important to us, and we're here to ensure your experience with us is as smooth as possible.